Returns & Exchanges

At Obsidian Games, we want you to be completely satisfied with your purchase. If you are not happy with your order, you can return most items in their original packaging within 30 days of delivery for a full refund or exchange.

1

Initiate Your Return

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Package Your Items

Carefully place the items in their original packaging, ensuring all manuals, accessories, and promotional materials are included to qualify for a full refund.

3

Ship It Back

Print the prepaid shipping label provided by our portal and drop your package off at any authorized courier location.

4

Receive Your Refund

Once our warehouse receives and inspects your return, we will process your refund to the original payment method within 5 to 7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing