Frequently Asked Questions

Everything you need to know about your next adventure at Obsidian Games.

How long does shipping take for new releases?

Standard shipping typically takes 3-5 business days. For highly anticipated new releases, we offer priority shipping options to ensure your game arrives on launch day.

What is your return policy for opened games?

To be eligible for a full refund, items must be returned in their original, factory-sealed packaging within 30 days. Opened software or games can only be exchanged if the disc or cartridge is defective.

Do you offer international shipping?

Yes, Obsidian Games ships to over 50 countries. Shipping costs and delivery times vary by location and will be calculated at checkout.

How do I track my order?

Once your order has been dispatched, you will receive an email containing a tracking number and a link to our carrier's tracking portal.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.

Can I cancel a pre-order?

Yes, you can cancel a pre-order at any time before the product has been processed for shipping for a full refund to your original payment method.